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Customer Service

  • S.M.I.L.E. – The Customer Service Culture™
  • S.M.I.L.E. – Train the Trainer Certification Program™
  • C.A.S.H. – The Up-Selling Program™
  • C.A.S.H. – Train the Trainer Certification Program™
  • Managing Service & Driving Results
  • Stakeholder Management
  • Complaint Handling and Conflict Resolutions
  • Telephone Techniques
  • Grooming Standards & Hygiene
  • Policies & Procedures

Leadership

  • Introduction to Leadership & Management
  • Leadership and Personality Testing
  • Sharpen the Rudiments – Empower Greatness
  • Coaching for Optimum Performance
  • Strategic Planning
  • Managing Change
  • MBTI® – Leadership
  • MBTI® – High-Performance Teams
  • MBTI® – Coaching
  • S.MI.L.E. – The Customer Service Culture for Leaders™

Teamwork

  • Teamwork
  • Team Strategy and Alignment
  • Vision, Mission and Values
  • Team Development & DISC
  • Embracing Values and Diversity
  • Building High-Performance Teams
  • MBTI® – High-Performance Teams

Team Building Events: we offer indoor and outdoor, customized team building events from 20 people up to 180 people.

Soft Skills

  • Effective Communication
  • Negotiations Skills
  • Presentation Skills
  • Selling, emotionally intelligent
  • Creative Problem-Solving & Decision-Making
  • Innovation & Creativity
  • Embracing Change

Motivation

  • Personal Effectiveness and Goal Setting
  • MBTI® – My Individual Journey
  • MBTI® – Executive Coaching

Servicexcellence offers unique training and development  workshops to get the most out of your teams and individual brand ambassadors!

Our workshops are tailor-made to meet your objectives and focus on the

5 dimensions of development:

TRAINING & DEVELOPMENT WORKSHOPS

CUSTOMER SERVICE

  • Introduction to Customer Service
  • Customer Servicexcellence
  • Managing Service & Driving Results
  • Stakeholder Management
  • Complaint Handling and Conflict Resolutions
  • Telephone Techniques
  • Grooming Standards & Hygiene

SOFT SKILLS

  • Effective Communication
  • Negotiations Skills
  • Presentation Skills
  • Selling, emotionally intelligent
  • Creative Problem-Solving & Decision-Making
  • Innovation & Creativity
  • Embracing Change

MOTIVATION

  • Personal Effectiveness
  • Positivity is Contagious
  • Personal Goal Setting
  • Coaching and Mentoring

LEADERSHIP

  • Introduction to Leadership & Management
  • Leadership and Personality Testing
  • Youth Leadership Programs
  • Sharpen the Rudiments – Empower Greatness
  • Coaching for Optimum Performance
  • Strategic Planning
  • Managing Change

TEAMWORK

  • Teamwork
  • Team Development & DISC
  • Embracing Values and Diversity

TEAM BUILDING EVENTS

We offer indoor and outdoor, customized team building events from 20 people up to 180 people to achieve: fun, collaboration and success!