S.M.I.L.E.™ – The Customer Service Culture

When was the last time you smiled?

Who made you smile and why?

Based on our personal and professional experience, we found that everything works better with a smile: customers are happier, service and sales work out easier and relationships last longer when sharing a smile with each other.

At Servicexcellence we believe in the importance of smiling and speaking” one customer service language” across the organization, regardless of one’s role or responsibility.

S.M.I.L.E – The Customer Service Culture™ stands for five simple principles, through which this program implemented at your organization will lead you to success.

  • Success through service
  • Make their day
  • Identify to improve
  • Love and passion
  • Excellence

We also offer a three (3) days S.M.I.L.E. – Train the Trainer Certification Program™, allowing you to scale up and embrace the culture across all regions of your operation.

The wider the scale of your organization, the more important it becomes that everyone in your teams, regardless of their position or location speak the same language and offer the same level of amazing service to internal and external customers.

“S.M.I.L.E – BE PART OF IT, BECAUSE HAPPINESS IS THE KEY TO SUCCESS”, is the credo and main message of this culture, which is suitable for companies of 5 up to 5,000 people. The culture stands for ownership, the willingness to serve and applying the concepts of real customer service.

Our approach to delivering S.M.I.L.E. – Train the Trainer Certification Program™ to you includes:

  • A complimentary consulting session with your stakeholdersSupport in selecting your S.M.I.L.E. – Train the Trainer Certification Program™ ambassadors.
  • Three (3) days S.M.I.L.E. – Train the Trainer Certification Program™ delivered by our team.
  • Marketing collateral and internal communication support.
  • S.M.I.L.E. – The Customer Service Culture™ materials, trainer workbooks and action plan templates for immediate results.
  • S.M.I.L.E. – The Customer Service Culture™ Intellectual Property Rights.
  • Guaranteed, measurable success!

Our S.M.I.L.E.™ – THE CUSTOMER SERVICE CULTURE JOURNEY is a customized long-term development program for all individuals in your organization which aim to evolve and achieve excellence in the future.