What individuals and companies value about Servicexcellence

Amer Al Mawed, SHRM-CP
Manager at Expo 2020 Dubai

Sofie is brilliant at what she does. A very dedicated, passionate person when it comes to developing employees and engaging with them. Her enthusiasm during trainings is contagious

Participants’ Feedback
Customer Service Experience Workshop, Tanfeeth

”Sofie awesome never had a dull moment. The program was excellent, very educative, has given some more indignation C/S skills.”

”Very patient explained everything well and clear. The training was amazing and very educative. I feel it has added great value to me professionally and personally.”

”Great programme. Trainer was audible and very informative.”

”You are amazing! The training was amazing. Overall, a very good session, I have learned a lot. Keep up the good work. It was fun learning and wonderful training session.”

”Best trainer and wonderful way of teaching. WOW!”

Zaid Maleh
Ceo at Dach Advisory

“Sofie is one of those admirable leaders who chase their dream with unconditional passion. True to her core beliefs, outstanding knowledge, and her strong interpersonal skills, Sofie is a professional I am proud I have worked with. No matter the challenges placed in front of her, Sofie remains solution-oriented and we have always managed to have a flawless collaboration. I highly recommend Sofie’s service excellence regardless of the development stage of your company.”

Iben Jensen
Distribution Manager, Kuwait & Oman, Abbott

”Dear Sofie and Servicexcellence,

I just like to say thank you for, I may have to say best, training session I had in a very long time. You were so inspirational and powerful. I really enjoyed your Management training session. I had quite a few personal “Insight Moments” during the days and believe it was a combination of the program, your influence and me just being ready to see and feel…”

Martin Kubler
CEO, Int. Hospitality & Service Industries Consultant – Sps:Affinity

“It isn’t often that I feel the need to recommend a LinkedIn connection more than once. As a matter of fact, this is a first. Having met Sofie in one of her previous roles, I kept an eye on her professional development and career, as I felt that here was a young lady that, one day, would make great things happen. I wasn’t disappointed.

I have now had the pleasure of dealing with Sofie and her company, Servicexcellence, several times and every time Sofie and her team didn’t just deliver the goods but did so in a very professional and motivating manner. Other than engaging Servicexcellence to provide your company with excellent service (ho humm!), training, and development strategies, you could probably do worse than taking a few minutes out of your day to have a coffee with Sofie. You’re very likely to find it the most inspiring and uplifting coffee of your week or month.”

Sumeet Nayyar
CEO Affiniax Partners

“Affiniax Partners, the former, UHY Saxena has been working with Ms. Sofie Pickhard – Ziethen and the Servicexcellence Team since October 2015. We completely outsourced our training requirements to Servicexcellence and we are extremely satisfied and happy with the outcome of the training program with our staff. Sofie is an excellent Trainer. She is intelligent, passionate, in true sense and her training programs present and excellent balance of theory, science and practical applications. We found her to be very approachable and warmhearted, authentic and constructive in her feedback.

The concepts developed and shared by Servicexcellence will be most useful for our team moving forward. Sofie’s leadership skills and dedication to promoting the understanding of emotional intelligence and her extensive knowledge set her apart in this field.

We highly recommend Servicexcellence for any business, communication, leadership and emotional intelligence training requirements.”

J.Gilbert Flores
Head of HR, IDS

“I had the chance to work with Sofie in one of our employee development program. Her professionalism is unparalleled compared to many consultants that I’ve encountered. She demonstrates high level of skills, expertise, and knowledge in her field. Sofie’s passion in her profession can be seen in her output and she left a lasting memory of fun, learning and engagement to me and my team.

Carmichael Chua
Assistant Manager Training and Talent Development, Tanfeeth, Emirates NBD

“Servicexcellence has provided Tanfeeth with various customized training for the past two years, since 2015. The courses are delivered in a highly professional manner by a very knowledgeable training professional and feedback from staff is always positive.

They offer competitive rates and course inquiries are handled promptly and efficiently. Definitely, a pleasure working with them on any of our training needs.”

Participants feedback
Customer Service Outbound, at Emirates NBD

”Thank you so much, the training was really effective and I learned a lot. The trainer and her assistants were amazing. ”I would love to work with them over and over again. Good work guys.”

”The training session was really very amazing and useful. I enjoyed learning new thing and different style of selling. We hope for more in the future. I am so happy; it changed my mood into good vibes. Good job, You Rock Servicexcellence!