Our Team

Add value to individuals and organisations

It is our mission to “add value to individuals and organisations” in a unique way and to make them understand that to achieve success and Servicexcellence, one needs to take action.

Sofie Pickhard-Ziethen CEO, Founder and Lead Trainer

“Working with people is my calling. Achieving excellence is my drive and adding value to organisations and individuals is my personal calling. This is why I founded, Servicexcellence.”

Sofie founded the company in 2015, holds and MSC in International Business and is a MBTI® Certified Psychological Practitioner with passion.

Swapnaja Raut Senior Learning Consultant and Trainer

Swapnaja is a training enthusiastic, who has an extensive experience in soft- and behavioural skills. She believes in being a change agent and helping people and organizations to perform at their best. Her learning experience broadens across its wings to different industry spectrum.

Florence Joy Collantes Office Manager and Trainer

Florence is a dynamic and motivated individual with administration experience and a passion for training and development. She is a part of Servicexcellence’s team because of her excellent communication skills, friendly attitude and the willingness to add value to our environment. Above all, Florence is our dedicated S.M.I.L.E.™ consultant and backbone of the organization.

Hesma Fivaz Learning Consultant and Project Trainer

Hesma is a dynamic CIPD qualified (UK) Human Resource Generalist with a strong foundation in people science.  She has more than 20 years’ experience in driving strategic management projects in the Human Resource field and in particular Training and Development.  She is adept in spearheading research and development through Experiential learning programmes.  Her expertise includes leading, facilitating and developing bespoke training programs to meet client requirements and strategic objectives.  She is a dynamic team leader and player, able to bring energy, enthusiasm and humour to motivate participants to achieve their potential and meet organizational and personal objectives.

Hesma is a highly organized and structured manager and coach, able to quickly and systematically assess needs and deliver tools to solve difficulties, enhance and heighten learning and improve performance. Her profound ability to support organizations’ values, goals and objectives make her a valuable member of our project facilitators team.

Ahmed Al-Mahmood Senior Trainer

Ahmad’s experience in strategic planning & training organisation leaders adds tremendous value to all of us in the team. He succeeded in developing others through training, coaching, mentoring people, and contribution in government strategic projects such as the Ajman vision 2021.

Servicexcellence works together with experienced and certified facilitators and coaches of various backgrounds. Diversity for us is important. Diversity ensures innovation, creativity, and effectiveness.

Our team members come from more than 5 different countries and add value through their expertise in training, consulting, strategic analysis, human resources and public relations.

We customise services and solutions based on your needs, vision, and way forward. We consult, measure, design, implement and review to support you on your way to excellence.