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The aim of a culture is to make everyone in the organization understand, believe, live and act with S.M.I.L.E.™.

The culture is suitable for any industry and any size of your organization. Some say ‘’size does not matter’’, we say it does.

The wider the scale of your organization, the more important it becomes that everyone in your teams, regardless of their position or location speak the same language and offer the same level of amazing service to internal and external customers.

We, therefore, offer the S.M.I.L.E. – Train the Trainer Certification Program™.

Our approach to delivering S.M.I.L.E. – Train the Trainer Certification Program™ to you includes:

  • a complimentary consulting session with your stakeholders
  • support in selecting your S.M.I.L.E. – Train the Trainer Certification Program™ ambassadors
  • three (3) days S.M.I.L.E. – Train the Trainer Certification Program™ delivered by our team
  • Marketing collateral and internal communication support
  • S.M.I.L.E. – The Customer Service Culture™ materials, trainer workbooks and action plan templates for immediate results
  • S.M.I.L.E. – The Customer Service Culture™ Intellectual Property Rights
  • guaranteed, measurable success!