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S.M.I.L.E. – The Customer Service Culture™

When was the last time you smiled? Who made you smile and why?

Based on our personal and professional experience, we found that everything works better with a smile: customers are happier, service and sales work out easier and relationships last longer when sharing a smile with each other.

At Servicexcellence we believe in the importance of smiling, and speaking” one customer service language” across the organization, regardless of one’s role or responsibility.

S.M.I.L.E – The Customer Service Culture™ stands for five simple principles, through which this program implemented at your organization will lead you to success:

“S.M.I.L.E – BE PART OF IT™, BECAUSE HAPPINESS IS THE KEY TO SUCCESS”, is the credo and central message of this culture.

The culture stands for ownership, the willingness to serve and applying the concepts of real customer service.

What you will get:

  • a complimentary consulting session with all stakeholders
  • customization and design of the culture according to your organization
  • delivery of workshops to the organization across all levels by Servicexcellence
  • S.M.I.L.E. – Train the Trainer Certification Program™
  • S.M.I.L.E. – The Customer Service Culture™ Intellectual Property Rights
  • continuous consulting to achieve excellence and measure success
  • guaranteed, measurable success!

S.M.I.L.E. – The Customer Service Culture™ can be delivered as:

  • one (1) day workshops, scaled up to the number of employees in your organization
  • split into five (5) principles deliveries, to suit your operational demands


We also offer a three (3) days S.M.I.L.E. – Train the Trainer Certification Program™, allowing you to scale up and embrace the culture across all regions of your operation.

Participants who are introduced to the idea of S.M.I.L.E. – The Customer Service Culture™ have the chance to develop and evolve their attitude, skills and knowledge of how to really make a difference in their own and other’s life.