Consulting Services

We use worldwide diagnostic and state of the art tools

Our Consulting Services include a range of worldwide diagnostic and state of the art tools which allow us to:

  • Measure the status quo
  • Identify potential blind spots
  • Measure the internal and external customers’ happiness and satisfaction
  • Support you in growing your business and allow us to coach individuals to success


Sofie Pickhard-Ziethen CEO and founder of Servicexcellence


Coaching is the process where individuals seek and receive expertise to develop themselves and their overall skills.

We offer:

  • Business coaching
  • Team coaching
  • Focus group discussions
  • Executive coaching

Our strategic business consulting experts have a diverse background in the banking, pharmaceuticals, hospitality, transportation and customer service industry.

We support you in your:

  • Start-up processes
  • Strategic alignment
  • Vision – Mission – Values creation
  • Corporate culture creating

Our Mystery Shopping Services include the review of your internal as well as external customers.

We offer to review your:

  • Operation
  • Business landscape
  • Telephone operators
  • Retail
  • Hospitality outlets and properties as well as your end-customers satisfaction

How do you measure your end-customers’ satisfaction? When was the last time you dared to ask them how they perceive you, feel about you and the services you offer?

We customize online-based satisfaction surveys for you and gather their input and level of satisfaction on your behalf.


How happy and engaged are your employees? What do they expect from you, and what do they need from you to perform?

Listen to your employees’ voice and find out how to achieve success in your company.

At Servicexcellence, this means that we identify your current status quo with you and use our proven tools to lead you to success. Management consulting is the practice of helping organizations to improve their performance, operating primarily through the analysis of existing organizational problems and the development of plans for improvement.

Drop us a mail to get in touch!
Contact us