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Servicexcellence development programs and workshops to transfer knowledge, and open participants’ eyes to new ideas, theories, and

We focus on 5 Dimensions of Development by Servicexcellence™. Each of these dimensions offers a range of experiential (activity based) workshops, suitable for all levels of the organization. Our main focus is to add value to associates and partners, and enable to positive cultural change and measurable results:

Furthermore, our development programs, workshops and initiatives are highly interactive, focus on continuous learning and are based on the principles of adult learning: “ADULTS…”

5 dimensions of development:

CUSTOMER SERVICE

  • S.M.I.L.E. – The Customer Service Culture™
  • S.M.I.L.E. – Train the Trainer Certification Program™
  • Managing Service & Driving Results
  • Stakeholder Management
  • Complaint Handling and Conflict Resolutions
  • Telephone Techniques
  • Grooming Standards & Hygiene

SOFT SKILLS

  • Effective Communication
  • Negotiations Skills
  • Presentation Skills
  • Selling, emotionally intelligent
  • Creative Problem-Solving & Decision-Making
  • Innovation & Creativity
  • Embracing Change
  • CASH for Leaders ™

LEADERSHIP

  • Introduction to Leadership & Management
  • Leadership and Personality Testing
  • Youth Leadership Programs
  • Sharpen the Rudiments – Empower Greatness
  • Coaching for Optimum Performance
  • Strategic Planning
  • Managing Change
  • MBTI® & Leadership

MOTIVATION

  • Personal Effectiveness
  • Positivity is Contagious
  • Personal Goal Setting
  • Coaching and Mentoring
  • MBTI®

TEAMWORK

  • Teamwork
  • Team Development & DISC
  • Embracing Values and Diversity
  • MBTI® H.P Teams

TEAM BUILDING EVENTS

We offer indoor and outdoor, customized team building events from 20 people up to 180 people to achieve: fun, collaboration and success!