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Servicexcellence development programs and workshops to transfer knowledge, and open participants’ eyes to new ideas, theories.

We focus on 5 Dimensions of Development by Servicexcellence™. Each of these dimensions offers a range of experiential workshops, suitable for all levels of the organization. Our main focus is to add value you, and enable to positive cultural change and measurable results:

Furthermore, our development programs, workshops and initiatives are highly interactive, focus on continuous learning and are based on the principles of adult learning: “ADULTS…”

5 dimensions of development:

CUSTOMER SERVICE

  • S.M.I.L.E. – The Customer Service Culture™
  • S.M.I.L.E. – Train the Trainer Certification Program™
  • Managing Service & Driving Results
  • Stakeholder Management
  • Complaint Handling and Conflict Resolutions
  • Telephone Techniques
  • Grooming Standards & Hygiene

SOFT SKILLS

  • Effective Communication
  • Negotiations Skills
  • Presentation Skills
  • Selling, emotionally intelligent
  • Creative Problem-Solving & Decision-Making
  • Innovation & Creativity
  • Embracing Change
  • CASH for Leaders ™

LEADERSHIP

  • Introduction to Leadership & Management
  • Leadership and Personality Testing
  • Youth Leadership Programs
  • Sharpen the Rudiments – Empower Greatness
  • Coaching for Optimum Performance
  • Strategic Planning
  • Managing Change
  • MBTI® & Leadership

MOTIVATION

  • Personal Effectiveness
  • Positivity is Contagious
  • Personal Goal Setting
  • Coaching and Mentoring
  • MBTI®

TEAMWORK

  • Teamwork
  • Team Development & DISC
  • Embracing Values and Diversity
  • MBTI® H.P Teams

TEAM BUILDING EVENTS

We offer indoor and outdoor, customized team building events from 20 people up to 180 people to achieve: fun, collaboration and success!