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"Our distinctive approach of offering services individually as well as a combined service solution is a never before seen way to engage your PEOPLE, stand out in the market and support you on the way to EXCELLENCE. The more love, appreciation and passion you share with people, the better results you will receive in return."

Sofie Pickhard, Founder of Servicexcellence

SERVICES

CONSULTING

We support future and existing businesses with industry expertise and customised consulting services. It is our primary goal to serve stakeholders as trusted business partners and assist with sate of the art tools: employee satisfaction surveys, training needs analysis, policies and procedures, operational excellence and long term strategic advice.

TRAINING & DEVELOPMENT

By providing customised training and development workshops, Servicexcellence offers unique tools to get the most out of your teams! The durations of our programs are 3 hours to a total of 5 days and can be delivered indoors as well as outdoors; our workshops are tailor – made to meet your objectives and availability. We focus on 5 dimensions of development: customer service, teamwork, motivation, skills and leadership. For more information and details about our courses, click here.

MYSTERY SHOPPING

It is our primary goal to assist you on the journey to becoming the source of your own success. This journey starts with analysing your business with a 360 degrees approach. We offer on the floor and telephone mystery shopping as well employees’ satisfaction surveys.

 

Tanfeeth Selected

 

OUR CLIENTS

We provide customised consultancy and development services for SME and corporate organisations. Depending on your status quo, your vision and processes, Servicexcellence – Business Consulting and Development supports you on your way to achieving excellence, step by step, as your trusted business  partner. Our expertise, design and delivery achieves an average satisfaction rate of 96% and immediately increase our stakeholders’ motivation and operational excellence.

Our business partners say, that out workshops and services move mountains and we are proud of their and our achievements.

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ajman-td
meeras
emirates palace
Tanfeeth_logo
united bank limited
SPS
valamar-logo
Bertin Bistro
bonnington-jumeirah-lakes-towers-logo
DMG Events Middle East
Freedom Pizza - Logo Dual - Middle-red-black
modul-university-dubai-uae
sheeraton
synergy university
Almoe
one-to-one
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UHY Saxena

ABOUT US

By providing customised experiential workshops and mystery shopping services, it is our mission to “add value to individuals and organisations” in a unique way.

We customise services and solutions based on your needs, vision and way forward. We consult, measure, design, implement and review to support you on your way to excellence.

Servicexcellence – Business Consulting and Development works together with experienced facilitators of various backgrounds. Diversity for us is important. Diversity ensures innovation, creativity, and effectiveness. Our team members come from more than 5 different countries, and add value through their expertise in: training, consulting, strategic analysis, human resources and public relations.

SOFIE PICKHARD, CEO, FOUNDER & LEAD TRAINER

“Working with people is my passion. Achieving excellence is my drive and adding value to organisations and individuals is my personal calling. This is why I founded, Servicexcellence.”

BERND ZIETHEN, HOSPITALITY EXPERT

“Working in the hospitality industry for the previous two decades enables me, to identify potential blind spots as well as excellence in customer service oriented organisations today.”

DR. EVELYN MACULAN, EXECUTIVE COACH

”Clarity, is the basis for successful actions. Only a clear view of things offers individuals the possibility of taking cautious actions. Only the recognition of one’s reality – even if it hurts sometimes – and the acceptance of things as they are, create the perfect conditions for change.”

AHMED AL-MAHMOOD, SENIOR TRAINER

Ahmad’s experience in strategic planning & training organisation leaders adds tremendous value to all of us in the team. He succeeded in developing others through training, coaching, mentoring people, and contribution in government strategic projects such as the Ajman vision 2021.

NIKKI-ANN YEE, SENIOR TRAINER

Nikki-Ann Yee is one of our senior trainers. Her background and professional experiences include: customer service – and sales- training. Nikki, conducted sessions for Marriott International and travelled the world. Her positive attitude is contentious and we are grateful to have her on the team. 

DARREN CARRINGTON, SENIOR TRAINER

Darren is a confident but grounded, versatile facilitator, trainer, executive coach and mentor. His mission in any given assignment is to assist clients in identifying and capitalising on their key skills and strengths.

TESTIMONIALS

CONTACT US

SERVICEXCELLENCE- Business Consulting & Development

Al Shafar Building
Sheikh Zayed Road

Phone: (+971) 056-3522282
Email: office@servicexcellence.com