We support future and existing businesses with industry expertise and customised consulting services. It is our primary goal to serve stakeholders as trusted business partners and assist with sate of the art tools: employee satisfaction surveys, training needs analysis, policies and procedures, operational excellence and long term strategic advice.
TRAINING & DEVELOPMENT
By providing customised training and development workshops, Servicexcellence offers unique tools to get the most out of your teams! The durations of our programs are 3 hours to a total of 5 days and can be delivered indoors as well as outdoors; our workshops are tailor – made to meet your objectives and availability. We focus on 5 dimensions of development: customer service, teamwork, motivation, skills and leadership. For more information and details about our courses, click here.
It is our primary goal to assist you on the journey to becoming the source of your own success. This journey starts with analysing your business with a 360 degrees approach. We offer on the floor and telephone mystery shopping as well employees’ satisfaction surveys.
We provide customised consultancy and development services for SME and corporate organisations. Depending on your status quo, your vision and processes, Servicexcellence – Business Consulting and Development supports you on your way to achieving excellence, step by step, as your trusted business partner. Our expertise, design and delivery achieves an average satisfaction rate of 96% and immediately increase our stakeholders’ motivation and operational excellence.
Our business partners say, that out workshops and services move mountains and we are proud of their and our achievements.
By providing customised experiential workshops and mystery shopping services, it is our mission to “add value to individuals and organisations” in a unique way.
We customise services and solutions based on your needs, vision and way forward. We consult, measure, design, implement and review to support you on your way to excellence.
Servicexcellence – Business Consulting and Development works together with experienced facilitators of various backgrounds. Diversity for us is important. Diversity ensures innovation, creativity, and effectiveness. Our team members come from more than 5 different countries, and add value through their expertise in: training, consulting, strategic analysis, human resources and public relations.
SOFIE PICKHARD, CEO, FOUNDER & LEAD TRAINER
BERND ZIETHEN, HOSPITALITY EXPERT
“Working in the hospitality industry for the previous two decades enables me, to identify potential blind spots as well as excellence in customer service oriented organisations today.”
DR. EVELYN MACULAN, EXECUTIVE COACH
”Clarity, is the basis for successful actions. Only a clear view of things offers individuals the possibility of taking cautious actions. Only the recognition of one’s reality – even if it hurts sometimes – and the acceptance of things as they are, create the perfect conditions for change.”
AHMED AL-MAHMOOD, SENIOR TRAINER
Ahmad’s experience in strategic planning & training organisation leaders adds tremendous value to all of us in the team. He succeeded in developing others through training, coaching, mentoring people, and contribution in government strategic projects such as the Ajman vision 2021.
NIKKI-ANN YEE, SENIOR TRAINER
Nikki-Ann Yee is one of our senior trainers. Her background and professional experiences include: customer service – and sales- training. Nikki, conducted sessions for Marriott International and travelled the world. Her positive attitude is contentious and we are grateful to have her on the team.
DARREN CARRINGTON, SENIOR TRAINER
Darren is a confident but grounded, versatile facilitator, trainer, executive coach and mentor. His mission in any given assignment is to assist clients in identifying and capitalising on their key skills and strengths.
Sofie is one of those admirable leaders who chase their dream with unconditional passion.
True to her core beliefs, outstanding knowledge and her strong interpersonal skills, Sofie is a professional I am proud I have worked with. No matter the challenges placed in front of her, Sofie remains solution-oriented and we have always managed to have a flawless collaboration.
I highly recommend Sofie’s service excellence regardless of the development stage of your company.
Zaid Maleh – CEO at DACH ADVISORY
Sofie is one of those admirable leaders who chase their dream with unconditional passion. True to her core beliefs, outstanding knowledge and her strong interpersonal skills, Sofie is a professional I am proud I have worked with. No matter the challenges placed in front of her, Sofie remains solution-oriented and we have always managed to have a flawless collaboration. I highly recommend Sofie’s service excellence regardless of the development stage of your company.
I had the chance to work with Sofie in one of our employee development program. Her professionalism is unparalleled compared to many consultants that I've encountered. She demonstrates high level of skills, expertise, and knowledge in her field. Sofie's passion in her profession can be seen in her output and she left a lasting memory of fun, learning and engagement to me and my team.J.GILBERT FLORES – Head of HR, IDS
We engaged Sofie to perform a two-stage analysis and development plan in a very short period of time. The first was to recommend courses that fit our business needs and she was asked to review documentation to fit our business processes and use her knowledge and expertise to provide a detailed analysis and recommendation. We learned very quickly that Sofie could adapt to our requests and provide a quality product on time. She was excellent. She provided experienced facilitators for our program where we measured satisfaction level of the courses as extremely high, she analyzed the results, learned our business processes, and provided us a comprehensive analysis and recommendation for the coming development plan. Her proposals, documentation of the implementation was always ahead of time and our staff gave superior feedback for all the events delivery & management.Abdullah Khashfeh – HR, Learning & Development, Performance Manager – Royal Group
It isn't often that I feel the need to recommend a LinkedIn connection more than once. As a matter of fact, this is a first. Having met Sofie in one of her previous roles, I kept an eye on her professional development and career, as I felt that here was a young lady that, one day, would make great things happen. I wasn't disappointed. I have now had the pleasure of dealing with Sofie and her company, Servicexcellence, several times and every time Sofie and her team didn't just deliver the goods, but did so in a very professional and motivating manner. Other than engaging Servicexcellence to provide your company with excellent service (ho humm!), training, and development strategies, you could probably do worse than taking a few minutes out of your day to have a coffee with Sofie. You're very likely to find it the most inspiring and uplifting coffee of your week or month.Martin Kubler CEO, Int. Hospitality & Service Industries Consultant – sps:affinity
SERVICEXCELLENCE- Business Consulting & Development
Al Shafar Building
Sheikh Zayed Road
Phone: (+971) 056-3522282