“The biggest lesson I learnt through my experience as a hotelier, consultant and trainer is that at the end of the day, it is all about engaging with people and adding value to each other – whether it is with external or internal customers.”

Sofie Pickhard, 2011

Servicexcellence was created in 2012, when the founder Sofie Pickhard used the World Wide Web as an online diary of where to go out for dinner, and which places to avoid. It was not long after the first online entry, before she received an email from one of her followers, thanking her for the review.

Servicexcellence made the decision to combine the expertise on customer service with the talent for people development thus forming Servicexcellence – Business Consulting and Development.

The customer – centred organisation, as it is known today,  therefore grew out of the great response and interactions of followers and the founder’s past decade in the hospitality and training industry. Looking at the demand of excellent SERVICE worldwide, Servicexcellence’s vision is…

“… to be the preferred service consultant for hospitality and retail industry related businesses, by adding expertise, experience and value to organizations, enabling them to evolve to the next level of EXCELLENT SERVICE.

Servicexcellence’s founder Sofie Pickhard, is of the strong believe that … “ the more one shares one’s love and passion for people, the more excellence in service one will receive in return.”

Servicexcellence Sofie Pickhard (2)

Quality – Consistency – Innovation – Excellence


On behalf of Servicexcellence, we would like to thank you for your time and consideration of engaging in a prosperous business relation with us.
Servicexcellence – Team