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"Servicexcellence means taking action. Because every positive action is followed by a reaction"

Sofie Pickhard – Ziethen, Founder and CEO

WHAT WE DO

Training

By providing customized consultancy and development services, Servicexcellence enables positive cultural and behavioral change for organizations operating in customer service centered industries.

This positive cultural change in behavior can be achieved through our soft skills-, leadership-, customer service-, psychological or team building workshops.

“Servicexcellence means taking action. Because every positive action is followed by a reaction.” It is on you to take action today, we are there for you, and support you along the way.

CONSULTING

By providing customized consultancy and development services, Servicexcellence enables positive cultural and behavioural change for organizations operating in customer service cantered industries.
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C.A.S.H. – The Train the Trainer Certification Program™

C.A.S.H. – The Up-Selling Program™ with organizations operating in the hospitality, pharma- and health care sector, retail and technology industry.

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5 Dimensions of Development by Servicexcellence™

Servicexcellence development programs and workshops to transfer knowledge, and open participants’ eyes to new ideas, theories, and We focus on 5 Dimensions of Development by Servicexcellence™

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S.M.I.L.E. – The Customer Service Culture™

Participants who are introduced to the idea of S.M.I.L.E. – The Customer Service Culture™ have the chance to develop and evolve their attitude, skills and knowledge of how to really make a difference in their own and other’s life.

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S.M.I.L.E. – The Train the Trainer Certification Program™

“S.M.I.L.E – BE PART OF IT™, BECAUSE HAPPINESS IS THE KEY TO SUCCESS”, S.M.I.L.E – The Customer Service Culture™ stands for five simple principles, which will lead you to success.

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MBTI® – Personality-, Team and Leadership Development

Based on his observations and research, Jung concluded that differences in behaviour result primarily from people’s inborn tendencies to use their minds in different ways.

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WHY SERVICEXCELLENCE

At Servicexcellence, everything we do aims to challenge the individuals’ and business’ status quo.

Servicexcellence is based on the belief that service and excellence should be integrated; regardless of the type, or scope of the industry, you are in today.

Together with you, we analyse, identify, customize and deliver our services with passion and motivation. We offer development workshops, company cultures and consulting services. Team building programs, coaching, personality development tools, satisfaction surveys and mystery shopping are complementing our range of services and our so-call Combined Service Model by Servicexcellence™.

Above all, however, we offer program certifications for your selected group of audience who will be able to add value to your organization in the future. Our proven and certified programs are:

  • S.M.I.L.E. – The Customer Service Culture™
  • C.A.S.H. – The Up-Selling Program™
  • 5 Dimensions of Development by Servicexcellence™

Depending on your status quo, your vision and processes, Servicexcellence’s team of professionals supports you on your way to achieving excellence, step by step, as your trusted business partner.

Our expertise, design, and delivery achieve and immediate increase in our stakeholders’ motivation, results, and profit. Our business partners say that our workshops and services move mountains, and we are proud of these achievements.

Why?

Because we know that great results are achieved by taking the right steps and having the guts to drive and accept positive change.

Contact Us

SERVICEXCELLENCE – Business Consulting & Development

Head Office:

Al Shafar Investment Building; Office 205
Sheikh Zayed Road; Exit 43

Dubai, United Arab Emirates

Phone: (+971) 050-6629190

Management: office@servicexcellence.com

Training & Consulting: training@servicexcellence.com

Certified Programs & Information: smile@servicexcellence.com