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"Servicexcellence means taking action. Because every positive action is followed by a positive reaction"

Sofie Pickhard – Ziethen, Founder and CEO



At Servicexcellence, everything we do aims to challenge the individuals’ and business’ status quo. Servicexcellence is based on the belief that service and excellence should be integrated; regardless of the type, or scope of the industry, you are in today.

Together with you, we analyse, identify, customize and deliver our services with passion and motivation. We offer development workshops, company cultures and consulting services. Team building programs, coaching, personality development tools, satisfaction surveys and mystery shopping are complementing our range of services and our so-call Combined Service Model by Servicexcellence™. Above all, however, we offer program certifications for your selected group of audience who will be able to add value to your organization in the future. Our proven and certified programs are:

  • S.M.I.L.E. – The Customer Service Culture™
  • C.A.S.H. – The Up-Selling Program™
  • 5 Dimensions of Development by Servicexcellence™

Depending on your status quo, your vision and processes, Servicexcellence’s team of professionals support you on your way to achieving excellence, step by step, as your trusted business partner. Our expertise, design, and delivery achieve and immediate increase in our stakeholders’ motivation, results, and profit. Our business partners say that our workshops and services move mountains, and we are proud of these achievements.

Why? Because we know that great results are achieved by taking the right steps and having the guts to drive and accept positive change.

Contact Us

SERVICEXCELLENCE – Business Consulting & Development

Head Office:

Al Shafar Investment Building; Office 205
Sheikh Zayed Road; Exit 43

Dubai, United Arab Emirates

Phone: (+971) 050-6629190


Training & Consulting:

Certified Programs & Information: